Due to the nature of our products (offering non-tangible digital products) we DO NOT offer refunds once the product is sent and downloaded because it is not possible to “return” the product and ensure that the product is no longer used.

We reserve the right to refuse any refund requests.

We DO NOT refund for compatibility problems. If you have for example Ableton live 9 instead of 10. It is your responsibility to know your software. We are not responsible for products that does not function properly if you system doesn`t meet the product's requirements. All our products are tested and guaranteed to work.

We provide examples of the products you are purchasing. You are responsible for ordering the correct product. We cannot exchange your products if you bought the wrong one

However, we want you to be 100% satisfied with your purchase. If you are having issues with the files, if you need technical support or did not receive your purchase, please email us elevatemusikstore@gmail.com or use the facebook support form below and we will do our best to resolve the problem!